zara wool dress s. I do not accept any returns or exchanges on my items listed. I do not accept any cancellations after an offer has been accepted, or after an item has been bought. Feel free to ask me any questions before placing your order. Be it size, fit or further detail on condition. Post- all my items are sent via Royal Mail Tracked with signature. If your order has not been received after 3-4 days of dispatch, please send me a message so I can look into this and update you with the tracking information. All items come from a smoke free and pet free home. Please only purchase my item if you are 100% happy with the condition.